Kempner Water Supply Corporation offers a wide variety of convenient payment options for our members/customers. Simply choose the option that best suits your needs.
Payment By Mail
If paying by check or money order through the mail, please send all payments with your payment coupon. To avoid late fees, please mail your payment at least five-seven business days before the due date specified on your bill.
Automatic Bank Draft
The worry-free way to pay your water bill. With this service, the amount of your monthly bill is automatically deducted from your bank account and credited to your utility account. There is no set-up fee or charge associated with this method of payment. To set up Automated Bank Draft, simply download and fill out the Bank Draft Form located in the Forms & Reports Section and drop it off or mail it to our office, along with a voided check.
Payment Drop-off Location
You may pay your bill in person at our office address. We accept cash, check, or money orders. To avoid longer wait times, please note that Mondays, Fridays and the first day after a holiday are normally very busy.
11986 E. Hwy 190, Kempner, TX 76539
Payment Through Financial Institution Online Bill Pay
Many financial institutions such as major banks offer their customers the ability to pay their bills via an online bill payment service (through your bank's website). Normally, these services debit the customer's checking or savings account to pay the bill. Depending on the financial institution, they may or may not charge a fee for the service. Payments may take up to seven business days to post to the customer's account. Please consult with your bank for more information.
Payment Using Your Credit Card
Paystar assess' the following fees:
Credit/Debit Card: $3.50
These fees are charged at the end of your transaction. Please note: if your payment amount is greater than $300.00 and you use a credit/debit card, Pay Star will attach a 2.5% fee to your payment. However, the fee remains $1.95 when using an E-check, regardless of the amount.
Please note: The credit card charges go to Paystar. Kempner WSC does not receive any money for the additional charges related to using your credit card for payment.
Kempner WSC continues to look for ways to make your credit card payments easier with less or no additional cost to our members.
Additional Payment Information
Due Date ~ 15th of each month ~ Payments mailed MUST be received on or before the due date; payments made through the night depository must be received by 8am of the next working day following the due date.Disconnect Date ~ 25th of each month ~ Upon written request, any residential customer 60 years of age or older who occupies the entire premises of a dwelling receiving water utility service from the Corporation shall receive extension of the past due date, without penalty. The extension shall not exceed 10 days beyond the usual 15 day payment period for a total of not more than 25 days from the date the bill is issued. The request may specify extension of the late payment periods for current and subsequent billings (HB 670 effective August 30, 1993).
The Corporation shall mail all bills on or about the 1st of the month. All bills shall be due and payable upon receipt and are past due beyond the 15th of each month, at which time a final notice will be mailed. Payments made by mail will be considered late if not received in this office regardless of the postmark. Delinquent bills must be made by 8:00 am on the 25th of the month; Service will be disconnected the next business day. If payment is made after 8:oo A.M. on the day service is being disconnected, you MUST call the office and have your payment verified to avoid disconnection. If the past due date for the regular or final billing is on a weekend or holiday, the past due date for payment purposes shall be 8:00 am the next day the Corporation's office is open for business after said weekend or holiday.
Extensions or Payment Arrangements
Short term extensions will be considered on a case by case basis and requests must be made prior to the 25th of the month.
Extended payment arrangements will also be considered on a case by case basis and requires a member/customer signature.